Frequently asked questions

About house sitting in general

We have 4 easy and flexible memberships to suit your requirements.

1. FREE Guest membership - SIGN UP FOR NEW SIT ALERTS
You get free daily alerts
Allows you to search anywhere in Australia but you can not contact home owners. 
See ALL sits listed. This is NOT a restricted list. 
Opt out at any time. Upgrade at any time. 

FULL memberships allow you to contact UNLIMITED home owners VIEW MEMBERSHIPS
2. 4 months - $59 ($14.75 p/month)
3. 12 months - $69 ($5.75 p/month)
4. 18 months - $79 ($4.38 p/month)

Our Guarantee If after 12 or 18 months (depending on membership length) you don’t find any homes to apply for, we will give you $30 back PLUS an extra three months on your membership. Absolutely FREE.
Terms: 1.You must have a detailed profile and a photo to qualify. 2. Not valid if you received a discount when registering.

We do not sell memberships for specific sits, and there are no weekly or monthly fees.
Check out our reviews on Reviews.io

The terms of the house sit are negotiated directly between the sitter and the home owner. They should be agreed upon by the parties. It's best to put them in writing.

All parties should vet each other.

1. Meet before the house sit, where possible.
2. Visit the house and pets, where possible. At least online
If the sit doesn't feel right for you, it probably isn't. Just say thanks but no thanks and move on to the next one. No harm done.

NOTE: All arrangements are between the sitter and home owner. Happy House Sitters is not a party to any house sitting arrangements. 

House-sitting is ideal for you if...

1. You're saving for your first home. 
2. You're renovating
3. You're retired
4. You're travelling
5. You're not sure where you want to live 
6. You love pets
7. You hate paying rent!

We have a broad range of home owners looking for sitters in all phases of life. Our sitters include males and females who are couples, singles, families with and without children, seniors, retirees, and students. People who are renovating, separating, can't decide where to live and those who are travelling with and without their own pets.

In return for living rent free, you agree to keep the property secure, clean and tidy. You take care of any minor maintenance (e.g. gardens, lawns or pool) as well as care for any pets as if they were your own.

House-sits can be any length of time. Most range between two weeks and 12 months. Sometimes longer.

Be as flexible as possible. This increases your chances of getting a home to sit sooner! House-sitting requires flexibility but offers the opportunity to save huge amounts of money.

The truth is, anyone can be a house-sitter. There is no 'type'. Home owners simply want someone they like and trust. Just as you would.

No. We have members from all over the world with us. If you want to house sit in Australia, you're in the right place!

Please download our free ebook

Sitter ID Checks & Training

You may receive an email and/or text from Scantek asking for an ID Check. It is nothing to be concerned about. Happy House SItters has engaged Scantek to perform ID Checks that are requested by members. This is from a Home Owner who is seriously considering you for their house sit. This is the final part of their due diligence in selecting a sitter to care for their house and pets. Be assured that no details are provided to the Home Owner, only whether the check is successful or not. 

The more qualified you are the better your chance of getting a house sit. Owners love sitters who have put in a little more effort to care for their pets.
 
We recommend the following online external training courses. 
 
1. Pet First aid conducted by The Red Cross
 
We have researched courses that we feel will benefit our members. However, Happy House Sitters is not affilitaed with either of these courses and does not recive any money for recommending them. 

Finding a house to sit

You get to live RENT FREE! If you are currently paying $300 pw in rent, that's a saving of $15,600.00 pa! In return for living rent free you agree to keep the property secure, clean and tidy, take care of any maintenance i.e. gardens, lawns as well as care for any pets as if they were your own loved ones. In most cases the sitter agrees to pay for any utilities used. However, this should only be used a guideline and the actual terms must be negotiated between the sitter and the homeowner.

No house sitting agency can give a 100% guarantee who will get which house sit, because ultimately it's the home owners that choose the sitters and not the agency.

No. You do not need references or a police check to register. However some home owners do ask for character references and police checks when they interview you. 

Police checks can be obtained from any police station or  you can get a police check online at any of the following  sites.

1. Australian National Character Check 

2. Australian Federal Police 

When writing your advertisement, think about the sorts of qualities you would want in looking after your home and pets.
But mostly be honest and be yourself.

Read some previously successful advertisements.

As soon as you register, we will send you a password to access the Members section on this website. From there, you can contact any of the home owners in the areas you have registered.

Happy House Sitters cannot guarantee the period of time it will take to find a suitable house sit, however your password to search the for sits on the 'Members page' is valid for 4, 12 or 18 depending on membership. Your application details are searchable for the length of your membership unless requested by you in writing.

We often have homes in rural areas that we can't fill due to lack of sitters wanting to sit in those areas. So if you feel like escaping the city life and enjoying the fresh air of the country, why not try a rural sit?

Registering with Happy House Sitters

Both house-sitters and home owners register as members. The sitter creates and advertisement about themselves and the areas they are interested in. The home owner also creates an advertisement about their home and the arrangement they are looking for. House-sitters and home owners then connect in one or both of the following ways.

1. You search for homes to sit As a registered house-sitter, you can search anywhere in Australia for homes to house sit, and you can apply to sits in the areas you registered. When you find something of interest, you send a message directly to that home owner. (This is your chance to sell yourself as a great house-sitter). When the home owner replies to your message you arrange a time to meet and discuss the house sit.

2. Home Owners search for you Home owners can also search our database for potential house-sitters. If they like the sound of you, they will send you a message to see if you are interested. (It is very important that you are easy to reach. Many home owners will just message the next person on their list if they can't contact you)

1. Value for membership. We have more houses per sitter than any other site. 85% of our ad budget is spent on attracting new home owners to the site. We engage heavily in social media and, over the years, have built a large database of 'repeat' home owners that choose our sitters each time they go away. We surveyed our sitters to see what they thought of HHS: 86% of respondents said they, 'joined or re-joined because there were more sits available compared to other sites'. source - HHS Sitter customer survey - 387 respondents (Oct 13)

2. Our reputation We have been serving the Australian house and pet sitting community since 1999. Please read our testimonials and reviews

3. Our driving philosophy - How we operate Our philosophy to success and longevity remains a mix of old-fashioned customer service and the more home owners you have on a site the more successful your sitters will be

4. Our guarantee to you If after 12 or 18 months you don't find any homes to apply for, we will give you $30 back an extra three months on your membership. Absolutely FREE (does not apply to 4 month memberships)

5. Outstanding customer service Pleasingly, our House Sitter customer service survey revealed: 78% viewed our customer service as either ‘Excellent’ or ‘very good’ source - HHS House Sitter customer service survey - 387 resondents (Oct 13).

6. Flexible memberships 4,12 and 18 month memberships available.

7. Suspend your membership - no time limit on suspension If you are not house sitting or need to rent your membership can be suspended. This can make a 12 month membership last up to 3 - 4 years. Join to contact home owners or join our FREE Trial Search.

Become a full member by completing our registration form. We will then send you an email with your login details. Create an advertisement about yourself. See examples here. Login to the members' section. Here you can search homes available and contact any of the home owners.

When a home owner searches for a sitter the results are displayed in the following order
 
1. List displays all sitters who selected 'Preferred Locations' that match the home owner's location. Eg: If the house is in Inner Sydney. All sitters who have selected Inner Sydney, Sydney and NSW are displayed.
 
2. This list is then Sorted by: The sitter most recently logged  in. So the sitter most recently logged in is at the top of the list. 
 
We feel this is the fairest way to display sitter profiles as the most active people (those currently searching) are always at or near the top. 

Yes. definitely. Members with photos always get a better response than those without. In fact we suggest you upload several. Just take a quick photo with your phone if you dont have one handy.

When a new house sit is posted in your nominated areas we will send you an email alert. We offer two types of email alerts. These can be selected via your account.

1. Real time email alerts - sent when the house sit is posted, or
2. Single daily email alert - A list of all sits posted in the previous 24 hours. Sent between 8-10 am AEST

 

We have introduced a Response Rating for all members - Sitters and Home Owners. Whilst the vast majority of members reply to messages quickly, this feature is designed to encourage a timely response to messages. It also allows other members to know who is the most active on the site. It is not designed to penalise members!

The Response Rating only applies to initial messages. It works like this...

1. Everyone starts with 5 stars.
2. When you receive an initial  message you will receive an email from us advising you have a message. You will also get a reminder at days 1 and 3 post receipt. If the message is replied to within 4 days of receipt nothing happens.
3. If it is replied to more than 4 days post receipt 1 star is deducted
4. If you reply to the next initial message within 4 days of receipt, you regain 1 lost star.

I'm travelling and will be out of phone/Internet range
Reduced Contact function - found in your account under 'My Messages'.

In your account under 'My Messages' there is a checkbox titled 'Reduced contact'. When you click this the words 'Reduced contact' display on your profile instead of stars. This tells other members you are temporarily 'out of range'. It also suspends the Response Rating function so you don't lose stars if initial messages are not replied to within 4 days

It's a good idea. Please download and print this document.

  1. House sitting agreement

Your account

No. We respect your privacy. Only you can disclose your contact details to prospective home owners.No. We respect your privacy. Only you can disclose your contact details to prospective home owners.

The more qualified you are the better your chance of getting a house sit. Owners love sitters who have put in a little more effort to care for their pets.

We recommend the following online external training courses. 

1. Pet First aid conducted by The Red Cross
2. Pet Sitter Certificate 

We have researched courses that we feel will benefit our members. However, Happy House Sitters is not affilitaed with either of these courses and does not recive any money for recommending them. 

Yes. 12 and 18 month memberships can be suspend when not in use. eg. If you decide to go overseas, rent or become ill and can't house sit. However, they can not be suspend between acceptance of a house sit and it's conclusion. ie. when you are using your membership. 

This feature is unique to Happy House Sitters allows member's accounts to last a lot longer and offers better value for your money.

You may change your details as often as you like free of charge. Just login to your account via the home page.

The most likely reason your emails are not going to your inbox is because email providers set their security levels very high, due to the increasing number of spam emails on the internet. This is especially true of web base providers like Hotmail, Gmail, Yahoo and Live.

If you believe you are not getting Message Alerts or New House Sit Available alerts. Here's the solution.

Search your All mail, Spam and Junk mail boxes for these subject headings.

Messages
1. New Message Received via Happy House Sitters
2. You have received a new message via Happy House Sitters

New sit available email alerts
1. HS House Available in
2. New house sits posted today

When you locate your emails
1. Move them to your inbox
2. add these emails to your contacts  noreply@happyhousesitters.com.au  and  admin@happyhousesitters.com.au
3. It's also a good idea to create a filter in your email program. 

Still no luck? Please call us on 1300 780 809

Yes. You can request a review from people you have previously sat for on the site and you can upload reviews from previous sits you have done. Both types are displayed in your profile.

Connecting with home owners

Once you become a full member you can contact home owners via our internal email system accessed from your 'My Account' page. This means you can be proactive and don't have to wait around for the phone to ring.

For security reasons, we do not recommend that you make initial contacts with other members directly to  their email if they provide it. Remember, using our internal messaging system keeps your email hidden. If you go outside our system we can not keep your details private. 

Yes. When home owners who read your advertisement want to get in touch with you, they can contact you via our internal email system. 

About getting a house sitter and Happy House Sitters

Nothing! We do not charge home and pet owners (or renters). Sitters' subscriptions cover our costs. That way we can offer you this great service for FREE. Just think how much you'll save.

If you have a trip planned, then a house-sitter will let you enjoy it! You no longer have to leave your home empty and unsecured, or your pets sad and lonely. All tasks you require of the sitter should be negotiated directly with the sitter. Since we began in 1999, our experienced sitters have been committed to providing you a first class service.

They keep your home looking 'lived in:

  • You can have peace of mind knowing your home is safe and secure while you're away.
  • Look after your pets:
  • Your pet will be fed, walked and cared for.
  • It will have company and taken to the vet if necessary.
  • Most importantly, it gets to stay at home where it's most comfortable.
  • Save you money: A house-sitter will save you approximately $50 - 70 per day on kennel and cattery fees. That's $1500 - $2100 for a 4 week holiday.
  • Maintain your home:
  • Your mail will be collected
  • Messages taken and forwarded and your gardens watered and mowed.
  • Any home maintenance issues will be taken care of and your home will be clean and tidy when you return (and maybe even leave some flowers on your table!) And all this for free!


This leaves you to ... Enjoy your holiday! Knowing your pets are cared for, fed, walked and groomed. The lawns and garden are maintained and the pool is kept clean. You no longer have to worry about leaving your loved (and expensive) home empty and unsecured. You have the convenience of not having to remove all your belongings to rent out your house. If you need to come back earlier or later you have the flexibility that you would not have from a rental lease. All the things you do around the house are taken care of. All at no cost to you. All we ask, is that when you have found someone you let us know.

As a home or pet owner (or renter), you can join Happy House Sitters for FREE! Once you join, you can: Advertise your property for house-sitters to find you. Receive unlimited access to our database of house & pet sitters.

There are two ways you can use our service.

1. House-sitters find you: Once you register with us, you get to place a free advertisement on our website. Our registered house-sitters will then contact you via email to discuss your requirements. All you need to do is complete our registration form.

2. You find your house-sitter: Once you register, you can login to our site and search for the 'perfect' house-sitter. All you need to do is complete our registration form.

The short answer is, anyone can be a house-sitter. House-sitters can be people moving interstate, people waiting for their house to be renovated or retired people on holidays. However, the majority of our house-sitters tend to be professional people saving for their first home and seniors travelling around Australia.

We do not 'screen' the house-sitters. We leave that up to you. You know the type of person you want better than we do.

That's up to you. However, house-sits of one week or more are easier to fill.

Happy House Sitters recommends you insure your house and contents while you are away.

For YOUR Peace of Mind we Offer Sitter Training, ID Checks & Document Verification

Our 'Peace of Mind' Policy

Whilst negative sitting experiences are extremely rare, they do happen. Security and 'Peace of Mind' are important to us all. We want you to be completely at ease when leaving your home and beloved pets with our wonderful sitters, so you can really relax & enjoy your time away. To assist in putting your mind at ease, we have engaged Scantek to provide an extra layer of security. A Sitter ID Check and Document Verification Service (DVS).

What you get
1. The ID Check matches the sitter's documents with their face using biometric facial recognition scanning.
2. The documents are then matched against the issuing agency's database to confirm they are genuine.

The two-step check will
1. Confirm that the person is who they say they are.
2. Advise you whether their documents are genuine or forged.
3. Help weed out people who are dishonest.

How do I access the ID Check?
In 'My Account' next to your ad is a link to access the ID Check

We have the following online training available to our house sitters.

1. Pet First Aid conducted by the Red Cross. 
2. Pet Sitting Certificate

Ask if they have completed them

Finding the right house-sitter for YOU

To ensure you attract the right people to your home, give the house-sitters as much information you can about:
 

  • The general location/suburb of your home and what's close by (e.g. transport, shops)
  • Number of bedrooms and other features about your home (e.g. pool, internet, backyard)
  • A description of your pet, it's temperament and any special requirements.
  • What's expected of them in terms of home maintenance.

  See samples of other home owner advertisements.

The terms of the house sit are negotiated directly between the sitter and the home owner. They should be agreed upon by the parties. It's best to put them in writing.

All parties should vet each other.

1. Meet before the house sit, where possible.
2. Visit the house and pets, where possible. At least online
3. Check references, police checks and ID verifications

If the sit doesn't feel right for you, it probably isn't. Just say thanks but no thanks and move on to the next one. No harm done.

NOTE: All arrangements are between the sitter and home owner. Happy House Sitters is not a party to any house sitting arrangements. 

If you are feeling anxious about leaving your beloved pet and don't like the idea (or cost) of kennels, you are not alone. Our registered house-sitters are also pet lovers. They will play, feed, walk, take to the vet if necessary and groom your pet while you are away.

Most importantly, they will keep your pet company in the very place where he or she is most happy- at home!

Yes. Renters are welcome to use our service, but we do suggest that you get the landlord's OK first.

If you are planning an extended trip and are considering renting out your home, think again. Many of our house-sitters are looking for long-term opportunities.

No. Not at all. Just click the 'Approx. dates' box when writing your ad. This tells the sitters that your dates are not yet confirmed

Yes. definitely. Members with photos always get a better response than those without. In fact we suggest you upload several. Just take a quick photo with your phone if you dont have one handy.

Please  download our free ebook

The house sitting agreement

It's a good idea. Please download and print these two documents.

  1. Welcome to Happy House Sitters
  2. House sitting agreement

Often the sitter will pay the day to day bills-phone, gas, electricity etc. However, if it is  along house sit, the house-sitter may also agree to pay your fixed bills for that period. e.g. rates, insurance.

However, this should only be used as a guideline. All terms must be negotiated and agreed between the parties before the sit starts. 

This is a reasonable request. The amount and where it is deposited, until your return should be negotiated between you and your house- sitter.

Your account

We have introduced a Response Rating for all members - Sitters and Home Owners. Whilst the vast majority of members reply to messages quickly, this feature is designed to encourage a timely response to messages. It also allows other members to know who is the most active on the site. It is not designed to penalise members!

The Response Rating only applies to initial messages. It works like this...

1. Everyone starts with 5 stars.
2. When you receive an initial message you will receive an email from us advising you have a message. You will also get a reminder at days 1 and 3 post receipt. If the message is replied to within 4 days of receipt nothing happens.
3. If it is replied to more than 4 days post receipt 1 star is deducted
4. If you reply to the next initial message within 4 days of receipt, you regain 1 lost star.

I'm travelling and will be out of phone/Internet range
Reduced Contact function - found in your account under 'My Messages'

In your account there under 'My Messages' there is a checkbox titled 'Reduced contact'. When you click this the words 'Reduced contact' display on your profile instead of stars. This tells other members you are temporarily 'out of range'. It also suspends the Response Rating function so you don't lose stars if initial messages are not replied to within 4 days

Yes. From 'My Account' you can send a review to a sitter who has previously sat for you.

There are two ways to post a new ad
First - login to 'My Account' 

1. Click 'Create New Ad' THEN 'save' - this method requires to to rewrite your whole ad  or
2. Click 'Edit Ad' THEN 'save' - this method allows you to just edit the dates and repost the same ad

Yes. We do not publish your contact details at all. Only you can disclose your details to prospective house-sitters at the time you choose.

You can edit / Delete your ad by logging into your account.

The most likely reason your emails are not going to your inbox is because email providers set their security levels very high, due to the increasing number of spam emails on the internet. This is especially true of web base providers like Hotmail, Gmail, Yahoo and Live.
 
If you believe you are not getting Message Alerts or New House Sit Available alerts. Here's the solution.
 
Search your All mail, Spam and Junk mail boxes for these subject headings.
 
Messages
1. New Message Received via Happy House Sitters
2. You have received a new message via Happy House Sitters
 
New sit available email alerts
1. HS House Available in
2. New house sits posted today
 
When you locate your emails
1. Move them to your inbox
2. add these emails to your contacts  noreply@happyhousesitters.com.au  and  admin@happyhousesitters.com.au
3. It's also a good idea to create a filter in your email program. 
 
Still no luck? Please call us on 0425 722 184