FAQ's

About house sitting in general

How much does it cost to join?

We have 4 easy and flexible memberships to suit your requirements.

1. FREE Guest membership - JOIN
Allows you to search anywhere in Australia but you can not contact home owners. 
See ALL sits listed. This is NOT a restricted list. 
Opt out at any time. Upgrade at any time. 

FULL memberships allow you to contact UNLIMITED home owners VIEW MEMBERSHIPS
2. 4 months - $60
3. 12 months - $65 
4. 18 months - $85 

Our Guarantee If after 12 or 18 months (depending on membership length) you don’t find any homes to apply for, we will give you $30 back PLUS an extra three months on your membership. Absolutely FREE.
Terms: 1.You must have a detailed profile and a photo to qualify. 2. Not valid if you received a discount when registering.

We do not sell memberships for specific sits, and there are no weekly or monthly fees.
Check out our reviews on WOMO.

Is house sitting right for me?

House-sitting is ideal for you if...

1. You're saving for your first home. 
2. You're renovating
3. You're retired
4. You're travelling
5. You're not sure where you want to live 
6. You love pets
7. You hate paying rent!

Am I suitable to house sit?

We have a broad range of home owners looking for sitters in all phases of life. Our sitters include males and females who are couples, singles, families with and without children, seniors, retirees, and students. People who are renovating, separating, can't decide where to live and those who are travelling with and without their own pets.

What is expected of me as a house-sitter?

In return for living rent free, you agree to keep the property secure, clean and tidy. You take care of any minor maintenance (e.g. gardens, lawns or pool) as well as care for any pets as if they were your own.

How long is the average house-sit?

House-sits can range between two weeks and 12 months. Sometimes longer.

How flexible do house-sitters have to be?

Be as flexible as possible. This increases your chances of getting a home to sit sooner! House-sitting requires flexibility but offers the opportunity to save huge amounts of money.

What type of person do home owners look for?

The truth is, anyone can be a house-sitter. There is no 'type'. Home owners simply want someone they like and trust. Just as you would.

Do I need to be an Australian citizen to join?

No. We have members from all over the world with us. If you want to house sit in Australia, you're in the right place!

Where can I get more information?

Please download our free ebook

Finding a house to sit

What are the benefits and what's in it for me?

You get to live RENT FREE! If you are currently paying $300 pw in rent, that's a saving of $15,600.00 pa! In return for living rent free you agree to keep the property secure, clean and tidy, take care of any maintenance i.e. gardens, lawns as well as care for any pets as if they were your own loved ones. In most cases the sitter agrees to pay for any utilities used. However, this should only be used a guideline and the actual terms must be negotiated between the sitter and the homeowner.

Am I guaranteed a house sit?

No house sitting agency can give a 100% guarantee who will get which house sit, because ultimately it's the home owners that choose the sitters and not the agency.

Do I need references and a police check to register?

No. You do not need references or a police check to register. However some home owners do ask for character references and police checks when they interview you. 

Police checks can be obtained from any police station or one of the following sites.

www.policecheckexpress.com.au

www.cvcheck.com/PoliceChecks.aspx

www.nationalcrimecheck.com.au

How do I attract home owners with my advertisement?

When writing your advertisement, think about the sorts of qualities you would want in looking after your home and pets.
But mostly be honest and be yourself.

Read some previously successful advertisements.

When can I start looking for a house to sit?

As soon as you register, we will send you a password to access the Members section on this website. From there, you can contact any of the home owners in the areas you have registered.

How long will it take to find a house to sit and how long will my listing be 'live'.

Happy House Sitters cannot guarantee the period of time it will take to find a suitable house sit, however your password to search the for sits on the 'Members page' is valid for 4, 12 or 18 depending on membership. Your application details are searchable for the length of your membership unless requested by you in writing.

Are house-sits available in rural areas?

We often have homes in rural areas that we can't fill due to lack of sitters wanting to sit in those areas. So if you feel like escaping the city life and enjoying the fresh air of the country, why not try a rural sit?

Registering with Happy House Sitters

How does Happy House Sitters work?

Both house-sitters and home owners register as members. The sitter creates and advertisement about themselves and the areas they are interested in. The home owner also creates an advertisement about their home and the arrangement they are looking for. House-sitters and home owners then connect in one or both of the following ways.

1. You search for homes to sit As a registered house-sitter, you can search anywhere in Australia for homes to house sit, and you can apply to sits in the areas you registered. When you find something of interest, you send a message directly to that home owner. (This is your chance to sell yourself as a great house-sitter). When the home owner replies to your message you arrange a time to meet and discuss the house sit.

2. Home Owners search for you Home owners can also search our database for potential house-sitters. If they like the sound of you, they will send you a message to see if you are interested. (It is very important that you are easy to reach. Many home owners will just message the next person on their list if they can't contact you)

Why choose Happy House Sitters?

1. Value for membership. We have more houses per sitter than any other site. 85% of our ad budget is spent on attracting new home owners to the site. We engage heavily in social media and, over the years, have built a large database of 'repeat' home owners that choose our sitters each time they go away. We surveyed our sitters to see what they thought of HHS: 86% of respondents said they, 'joined or re-joined because there were more sits available compared to other sites'. source - HHS Sitter customer survey - 387 respondents (Oct 13)

2. Our reputation We have been serving the Australian house and pet sitting community since 1999. Please read our testimonials and reviews

3. Our driving philosophy - How we operate Our philosophy to success and longevity remains a mix of old-fashioned customer service and the more home owners you have on a site the more successful your sitters will be

4. Our guarantee to you If after 12 or 18 months you don't find any homes to apply for, we will give you $30 back an extra three months on your membership. Absolutely FREE (does not apply to 4 month memberships)

5. Outstanding customer service Pleasingly, our House Sitter customer service survey revealed: 78% viewed our customer service as either ‘Excellent’ or ‘very good’ source - HHS House Sitter customer service survey - 387 resondents (Oct 13).

6. Flexible memberships 4,12 and 18 month memberships available.

7. Suspend your membership - no time limit on suspension If you are not house sitting or need to rent your membership can be suspended. This can make a 12 month membership last up to 3 - 4 years. Join to contact home owners or join our FREE Trial Search.

How do I become a house-sitter?

Become a full member by completing our registration form. We will then send you an email with your login details. Create an advertisement about yourself. See examples here. Login to the members' section. Here you can search homes available and contact any of the home owners.

How are sitter's profiles prioritised?

When a home owner searches for a sitter the results are displayed in the following order
 
1. List displays all sitters who selected 'Preferred Locations' that match the home owner's location. Eg: If the house is in Inner Sydney. All sitters who have selected Inner Sydney, Sydney and NSW are displayed.
 
2. This list is then Sorted by: The sitter most recently logged  in. So the sitter most recently logged in is at the top of the list. 
 
We feel this is the fairest way to display sitter profiles as the most active people (those currently searching) are always at or near the top. 

Should I upload a photo?

Yes. definitely. Members with photos always get a better response than those without. In fact we suggest you upload several. Just take a quick photo with your phone if you dont have one handy.

'New house sit available' email alerts

When a new house sit is posted in your nominated areas we will send you an email alert. We offer two types of email alerts. These can be selected via your account.

1. Real time email alerts - sent when the house sit is posted, or
2. Single daily email alert - A list of all sits posted in the previous 24 hours. Sent between 8-10 am AEST

 

How does the Response Rating work?

We have introduced a Response Rating for all members - Sitters and Home Owners. Whilst the vast majority of members reply to messages quickly, this feature is designed to encourage a timely response to messages. It also allows other members to know who is the most active on the site. It is not designed to penalise members!

The Response Rating only applies to initial messages. It works like this...

1. Everyone starts with 5 stars.
2. When you receive an initial  message you will receive an email from us advising you have a message. You will also get a reminder at days 1 and 3 post receipt. If the message is replied to within 4 days of receipt nothing happens.
3. If it is replied to more than 4 days post receipt 1 star is deducted
4. If you reply to the next initial message within 4 days of receipt, you regain 1 lost star.

I'm travelling and will be out of phone/Internet range
Reduced Contact function - found in your account under 'My Messages'.

In your account under 'My Messages' there is a checkbox titled 'Reduced contact'. When you click this the words 'Reduced contact' display on your profile instead of stars. This tells other members you are temporarily 'out of range'. It also suspends the Response Rating function so you don't lose stars if initial messages are not replied to within 4 days

Should I enter into a formal agreement with my home owner?

It's a good idea. Please download and print this document.

  1. House sitting agreement

Your account

Does Happy House Sitters provide anyone with my contact details?

No. We respect your privacy. Only you can disclose your contact details to prospective home owners.No. We respect your privacy. Only you can disclose your contact details to prospective home owners.

Can I suspend my account?

Yes. 12 and 18 month memberships can be suspended in situations where you go overseas or decide to rent and can't use your membership. This way many member's accounts last 2,3 or even 4 years, offering you real value for money.

How do I change my details? Does it cost?

You may change your details as often as you like free of charge. Just login to your account via the home page.

I'm not getting my emails from Happy House Sitters. HELP!

The most likely reason your emails are not going to your inbox is because email providers set their security levels very high, due to the increasing number of spam emails on the internet. This is especially true of web base providers like Hotmail, Gmail, Yahoo and Live.

If you believe you are not getting Message Alerts or New House Sit Available alerts. Here's the solution.

Search your All mail, Spam and Junk mail boxes for these subject headings.

Messages
1. New Message Received via Happy House Sitters
2. You have received a new message via Happy House Sitters

New sit available email alerts
1. HS House Available in
2. New house sits posted today

When you locate your emails
1. Move them to your inbox
2. add these emails to your contacts  noreply@happyhousesitters.com.au  and  admin@happyhousesitters.com.au
3. It's also a good idea to create a filter in your email program. 

Still no luck? Please call us on 1300 780 809

Connecting with home owners

Can I contact Home Owners directly or do I have to wait for them to contact me?

Once you become a full member you can contact home owners via our internal email system accessed from your 'My Account' page. This means you can be proactive and don't have to wait around for the phone to ring.

Can Home Owners contact me?

Yes. When home owners who read your advertisement want to get in touch with you, they can contact you via our internal email system.